The CX Leaders Intelligent Guide To Growth
If the last two and a bit years have been about rapidly shifting our businesses’ customer experiences to try to meet a new, ever-changing customer reality, 2022 is all about building up our knowledge of our customers’ wants, needs, and expectations to drive growth.
Everything we know about customer experience is changing.
If the last two and a bit years have been about rapidly shifting our businesses’ customer experiences to try to meet a new, ever-changing customer reality, 2022 is all about building up our knowledge of our customers’ wants, needs, and expectations to drive growth.
How to go about this is the focus of this eBook. And it features thought leadership from the world’s best customer-centric companies, including H&M, gopuff, Uber, Qonto, and more.
The goal is to show you how you can drive growth through customer experience in 2022 and beyond. Grab your free copy today to start your journey to customer-led growth.
What You'll Learn
How to unify your customer data
We collect customer data at every point of the customer journey, but we don’t have a unified view of our customers. Learn how.
Why you need to invest in better understanding your customers
How do you decide what to invest in CX? How do you know whether those investments are working? And why do you need to better understand your customers? Find out.
Why Unified Customer Intelligence is critical for growth
To make CX your business’ long-term growth engine, you need to look far beyond research reports and slow, inflexible CX tools. You need unified customer intelligence. Discover why.
How technology can help you achieve customer-led growth
There’s often a disconnect between the quantity of data collected and the quality of intelligence needed to drive real, impactful growth in customer experience. Find out how to close the gap.