Customer Intelligence Blog

By
Billie Bradley

Introducing Anomaly Alerts

There are critical risks hiding in your customer reviews, support tickets, and conversations. Many of which you might not have even noticed…

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Introducing Impact Analysis: Helping CX Leaders Make Sense of NPS Score

Many companies are still struggling to fully understand their Net Promoter Score. And in most cases, they’re spending too much time finding…

Jack Miller
October 6, 2022

Why Retailers Need to Focus on CX this Black Friday and Cyber Monday

You’ve experienced it all before. The last-minute CX strategy changes. The mind-bending prospect of thousands of customer complaints. The…

Arron Westbrook
October 6, 2022

CX Teardown: Retail

The retail industry isn’t what it used to be. Customers are demanding more than ever. Loyalty is declining. There’s the cost of living…

Arron Westbrook
October 3, 2022

40 Reasons to Love Chattermill

Over the last seven years, Chattermill has grown rapidly from the small team that joined Mikhail and Dmitry when they co-founded the…

Tom Sykes
September 29, 2022

Inside Chattermill: Meet Stepan Suchkov in Marketing

Curious about what it’s like to work at Chattermill? Meet Stepan Suchkov, who works as a designer in our marketing team. Stepan joined…

Tom Sykes
September 20, 2022

Inside Chattermill: Meet Billie Bradley in Product

Curious about what it’s like to work at Chattermill? Meet Billie Bradley, who works in the Chattermill Product team. Billie joined…

Tom Sykes
September 5, 2022

How to Solve Customer Friction in eCommerce

Customer friction is one of the stickiest problems for CX leaders in eCommerce. Friction-full customer journeys provide a sub-optimal…

Arron Westbrook
August 30, 2022

Chattermill makes gains in G2’s Enterprise Feedback Management category, maintains position as leader in Text Analytics

G2’s reports for Summer 2022 have been announced, and we’re excited to share that Chattermill has been named as Leaders in G2’s Text…

Arron Westbrook
August 24, 2022

CX Insider: Inside Mastercard’s predictive, customer-centric CX strategy

July 5, 2022

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