Customer Intelligence Blog

By
Billie Bradley

Introducing Anomaly Alerts

There are critical risks hiding in your customer reviews, support tickets, and conversations. Many of which you might not have even noticed…

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How To Build A Business Case For Unified Customer Intelligence

Unified Customer Intelligence. It’s new. It’s exciting. It’s rapidly shifting the CX industry. But how do you go about building a business…

Arron Westbrook
March 31, 2022

Winning Customer Loyalty in a Disloyal World

Customer loyalty. That age-old challenge for CX leaders. How does one achieve it, and how do the best brands achieve their high customer…

Arron Westbrook
March 30, 2022

Chattermill Stands With Ukraine 🇺🇦

An update from Chattermill’s co-founders, Mikhail Dubov and Dmitry Isupov Like most people, everyone across Chattermill has been shocked and…

Mikhail Dubov
March 16, 2022

How HelloFresh Drives Customer Satisfaction and Retention with Chattermill

The latest in our ongoing webinar series looks to the work Chattermill have been doing with leading meal-kit delivery company HelloFresh…

Arron Westbrook
March 15, 2022

The Women of Chattermill: Redefining Customer Experience, Together

In honour of International Women’s Day 2022, we asked some of the women of Chattermill to share what inspires them, why International Women…

Arron Westbrook
March 7, 2022

How To Get Executive Buy-in For Unified Customer Intelligence

Unified Customer Intelligence is the key to getting a genuinely unified, intelligent view of your customers and delivering exceptional…

Arron Westbrook
March 1, 2022

Women of CX: Twitter’s Chief Customer Officer, Sarah Personette

The second of this year’s Women of CX series takes a deep dive into the career of Sarah Personette. Personette is Chief Customer Officer at…

Arron Westbrook
February 22, 2022

42 Customer Experience Experts You Should Be Following: A Data-led Analysis of The Most Influential Voices in CX

The CX community is full of insight. But who are the most influential experts? And who should you follow in 2022? We find out. When was the…

Arron Westbrook
February 10, 2022

Announcing Our Zendesk Customer Satisfaction Integration: Closing The Loop With Your Customers

In addition to NPS, Surveys, Reviews and App Reviews feedback, you can now automatically integrate Zendesk Customer Satisfaction surveys to…

Jack Miller
February 10, 2022

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